Returns & Exchanges
At Waxwork Records, we want you to be completely satisfied with your purchase. If your vinyl, apparel, or collectibles arrive damaged or defective, you may return them within 30 days of delivery for a replacement or store credit.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate your return request.
Provide Documentation
For damaged items, please include clear photos of the product and the shipping packaging to help us process your claim quickly.
Prepare Your Shipment
Once approved, securely pack the items in their original packaging. We will provide a prepaid shipping label for all verified defective or damaged goods.
Receive Resolution
After we receive and inspect your return, we will issue a replacement for the item or apply store credit to your account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing